_

Questions and answers

Answers to some of the most frequently asked questions. If you have any questions please don't hesitate to contact us!

Q: How do I get a quote?

A: Send us a message via email or text with a description of work you would like done. In many cases a quote can then be sent over immediately. Sometimes, more information is needed to provide an accurate quote.

Q: Do I need to be home when you service our property?

A: No, you don't need to be home when we service your property. Simply leave the gate unlocked to allow entry. We will ensure that the gate is closed after service has been completed. Nearly 100% of our residential clients are not home during routine maintenance.

Q: The technician has been here many times before, why does he walk the property before starting work?

A: Prior to starting work, we walk the property to identify hazards or pre-existing property damage. This is to ensure a safe working environment and to prevent further damage. In the event pre-existing damage is discovered, we will document prior to starting service.

Q: What if I'm not home and something happens to my property during service?

A: The client will be contacted immediately via the phone number on file.

Q: How is service scheduled?

A: We try our best in accommodating requests for specific days for service, but cannot guarantee that all requests be granted. Visits are typically scheduled based on property location and the services being performed. 

Generally, a 4 hour arrival time frame is provided and we try our best to arrive within that time frame. A 50% deposit may be required for scheduling certain services.

Q: How do I pay and what methods of payment are accepted?

A: Payments are accepted via online invoice or Venmo where all major banks and credit cards are accepted. Once service is complete, payment is due in full.

Q: Today was the first time in a long time my grass was cut. Why does my lawn look brown after it was cut?

A: Generally, more than a third of the grass blade should not be cut at a single time. But in cases of overgrowth, that is not practical. Some areas look brown or patchy because the grass was allowed to grow tall on its brown stem. Other reasons may include an irregular growth pattern, uneven soil or a scheduled scalping. 

After today's cut, a majority of the green grass blades were cut and now visible are the brown sheath and culm. Your grass will rebound nicely over the coming days. 

Over time, regular maintenance helps promote grass blade growth lower on its stem, which in turn limits this brown patchy look after a cut.

_

What people are saying